By Jones Anlimah
The Volta Regional office of the Public Utilities Regulatory Commission (PURC) has recorded an impressive complaint resolution rate for the year, reaffirming its commitment to service quality and consumer protection within the region’s utility sector.
From January 1, 2025 to December 17, 2025, the Commission received a total of 2,228 complaints, out of which 2,225 were successfully resolved. Only three complaints remain pending, and according to the PURC, they are currently at various stages of resolution. This performance translates into a resolution rate of 99.87 percent.
In a statement, the Commission extended appreciation to the Electricity Company of Ghana (ECG) and Ghana Water Ltd. (GWL) for their consistent cooperation and responsiveness in addressing consumer concerns. The PURC acknowledged the pressure associated with complaints handling and commended the hardworking staff of the two utilities for their professionalism and dedication to service delivery.
The Commission further expressed gratitude to consumers for the confidence they continue to place in the PURC to handle issues fairly and transparently. It emphasised its ongoing mandate to balance the needs of utility service providers while ensuring the protection of consumer rights and the provision of quality services to all stakeholders.
Meanwhile, the Volta Regional office of the Commission has announced that it will close for the Christmas break from today Friday, 19th December 2025, to Wednesday, 7th January 2026. However, the office will remain accessible to the public via WhatsApp and direct phone calls through the following contacts: 0540126206 and 0202016478.
The statement concluded with a festive message, wishing all consumers and stakeholders a Merry Christmas and a prosperous, peaceful and fulfilling New Year.
